Operating Policies & Standards

United Way of Central Ohio Policies

In order to maintain the public's trust, written policies and procedures have been set in place to ensure strong financial management, compliance with legal and regulatory requirements, compliance with all United Way of America membership requirements, and internal controls over all United Way resources.

• Code of Ethics
• Confidentiality Policy
• Conflict of Interest Policy
• Purchasing Policy

Standards of Excellence

The United Way of America Standards of Excellence is a comprehensive description of benchmark standards and best practices. Developed in conjunction with United Way executives, staff and volunteers throughout the country, these standards are designed to enhance the effectiveness of the 1,350 United Way affiliates.

Introduction to the Standards of Excellence

Spanning more than 100 pages, the new standards provide highly detailed descriptions regarding five key areas of operation:

Community Engagement and Vision - Working with formal and informal leaders to develop a shared vision of goals for a community, including the identification of priority issues affecting the overall well being of its citizens.

Impact Strategies, Resources and Results - Creating "impact strategies" that address the root causes and barriers of a community's priority issues; mobilizing essential assets such as people, knowledge, relationships, technology and money; effectively implementing impact strategies; and evaluating the effectiveness of impact strategies in fostering continuous improvement.

Relationship Building and Brand Management - Developing, maintaining and growing relationships with individuals and organizations in order to attract and sustain essential assets.

Organizational Leadership and Governance - Garnering trust, legitimacy and support of the United Way in local communities through leadership and overall management.

Operations - Providing efficient and cost-effective systems, policies and processes that enable the fulfillment of United Way's mission, while ensuring the highest levels of transparency and accountability.